a) Buyer can cancel any order placed by him/her provided it has not been dispatched.
b) Buyer cannot cancel, made to order or customized merchandise since all such items are manufactured / procured specifically against Buyer's order.
c) To cancel the order, the Buyer will have to contact IndiaMaal.com
d) IndiaMaal.com reserves the right to refuse or cancel any order placed for an item/product that is listed at an incorrect price. In case, the Buyer is charged, the same shall be credited to its credit card account and duly notified by email.
e) Buyer must use its own credit card for credit card transaction. The liability to use a card fraudulently will be on the Buyer and the onus to 'prove otherwise' shall be exclusively on the Buyer.
Once the order has been cancelled as per agreement with the Seller, IndiaMaal.com will immediately refund the amount to buyers account; Banks may take 3-7 working days to credit the payment in buyers account. In case of Credit card refund, the refund reflects in next month billing cycle. The refund will be made to the same payment option(s) originally used to pay for the order. If the payment was by Credit Card or Net-Banking, IndiaMaal.com will refund the Credit Card or Net-Banking account. If the payment was by Cash on Delivery, Company will send the Buyer a Gift voucher or offer online credit to the customer's account
Note: For all products live on IndiaMaal.com, inventory levels are based on demand and price forecasting, availability and replenishment lead times. As this is an on-going process and complex, some products may go out of stock despite our best efforts. Prices and availability of items/products are subject to change without prior notice at the sole discretion of IndiaMaal.com.
To provide you a great shopping experience on the Site, we offer a MONEY BACK GUARANTEE RETURN POLICY within 7 days of receiving the shipment.
You may return any unopened, unused item in its original packaging, for a refund. No returns shall be accepted beyond a period of 7 days from the receipt of goods by the Buyer.
Due to import and export regulations and restrictions, Company is unable to extend the returns policy for any items sourced outside of India.
Please contact our customer care before initiating returns.
The customer would have to return the product at his own expense to the Seller merchant. The Seller shall refund cost of the returned item to the Buyer.
Before accepting shipment, kindly ensure that the packaging is not damaged or tampered. If the Buyer observes the package is damaged or tampered, he/she should refuse to accept delivery and mail Company Customer Care along with details of the order number.
In cases, where the item/product delivered is received in a damaged / defective condition or the contents are missing, Buyer must inform Company Customer Care within 48 hrs of delivery of the item/product and if the Buyer is unable to do so, then the Buyer would be deemed to have waived all claims in respect of the damaged, missing, tampered, etc goods.
Opened packages will be accepted for returns only in cases where an incorrect item/product has been shipped to Buyer.
If the return is a result of any act/oversight/negligence of the Buyer and not an error by the Company, the full cost of the merchandise and shipping charges will not be refunded.
Refund- The Buyer will be given full details of the Seller through which the product was bought, so that they can communicate with them for the Refund. IndiaMaal.com is not responsible for Refunds, at all, because we are just a marketplace platform for buyers and sellers, any financial disputes must be settled between Buyer and Seller directly.
If the payment was by Credit Card or Net-Banking, Company will refund the Credit Card or Net-Banking account. If the payment was by Cash on Delivery, Company will send the Buyer a Gift voucher or offer online credit to the customer's account.
Replacement- If an item ordered by Buyer on Company is opted for a replacement. Our Customer Service team will confirm the replacement. Buyer will be required to hand over the defective items to the logistic partner in the same condition as were received by him.(with all the tags intact and in its original packing, else the seller may not accept the return)
In cases where Buyer notices any manufacturing defects in mobiles, electronic item/products and consumer durables, Buyer is requested to go to the nearest service-centre of the manufacturer and get a DOA (dead-on-arrival) certificate (hereinafter "Certificate") issued. Buyer will be required to carry the item/product along with the supplied accessories and invoice in its original packing that was delivered to it. * Once the Buyer gets the Certificate, the Buyer must inform Company in writing with a scanned copy of the Certificate to arrange a replacement
If the Buyer and Company are unable to locate the service centre or get a Certificate then it is supposed to contact Company at the earliest for an early resolution. In such cases, Company will assist the customer but cannot cancel the order.
When Company receives Buyer's return, the Seller will inspect the item and provide a replacement or issue a refund.
Company does not give refunds for the following products:
Products perishable in nature (Grocery, Food items, chocolates, plants & flowers)
All products that are personalized. [With exception if the product is not the same as ordered or any manufacturing defect]
Lingerie?s and hygiene products
Jewellery [with exception if the product is not the same as ordered or any manufacturing defect]
Electronics and Mobiles [with exception if the product is not the same as ordered] o Factory-sealed sports collectible sets
Cosmetics, Perfumes and Fragrances
Any CD, DVD, VHS tape, software, video game, and cassette tape that have been opened/taken out of its plastic wrap o Items that have been used or opened. Opened packages will be accepted for returns only where an incorrect product has been dispatched.
An item not returned in the condition it was received.
Innerwear made to order or customized merchandise.
MP3 Players. Note: In case of manufacturing defect, customer needs to take the product to the nearest service station authorized by the manufacturer.